Orders
What is your return policy?
Any purchase on our site is an agreement by the customer to abide by the policy below. We have a 30-day return policy, which means you have 30 days after receiving your item(s) to make a return. After this period, we are unable to process a return. C
Can I cancel or amend my order?
Due to the nature of our dispatching process, if your order contains all ready-to-ship items, there is no guarantee that we can cancel/edit your order. Once an order has been submitted and processed, it cannot be stopped from dispatch. Therefore, we
Can I update my payment details?
As we take payment when an order is placed, there is no way to change the payment method used on an open order. If you do want to change the payment method used, you will need to cancel the order for an immediate refund, then re-place the order. If y
Can I place an order without creating an account?
If you don't already hold an account with us, you have the option to place an order as a guest. After placing an order as a guest it is possible to create an account which will be linked to orders already placed and will allow you to take advantage o
Can I update my payment details?
As we take payment when an order is placed, there is no way to change the payment method used on an open order. If you do want to change the payment method used, you will need to cancel the order for an immediate refund, then re-place the order. If y
What do I do if my item is damaged/faulty/incorrect?
If your item arrives and it is damaged/faulty/incorrect, please get in touch [email protected]. Please contact us as soon as possible after receiving your package for a replacement, depending on availability, or a refund. Please do so within 3
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Are you able to split my order?
By default, orders will ship once the last item in that order becomes available. This means that if you have placed a single order with released and pre-order titles, your whole order will ship on the latest pre-order release date. If you want to spl