Shipping
What is your shipping policy?
At the moment, we are only shipping in the United States!. We do our best to get orders fulfilled as quickly and accurately as possible. Typically, that means sending out your order within 1-2 business days of it being placed. The estimates on actual
Where is my order?
Once your order is processed, you will receive an email indicating that your order has been fulfilled. If you have selected to have your order shipped, the tracking details will be included. You can also find the tracking information of your order on
Is my order lost in the mail?
Once a package has gone untracked as delivered and without a tracking status update for 15 business days, we are able to classify it as lost mail and process a replacement or a refund. Before then, please leave feedback on the tracking page for the p
When will my order be dispatched?
On average, orders containing available-to-ship items are processed and dispatched within 1-2 business days, although this is not guaranteed. Orders containing preorder items will ship as 1 fulfillment once all items are available to ship. Please not
Why hasn't my coffee equipment order shipped?
There's a good chance we're waiting on stock to come in from a piece in your order. Sometimes manufacturers like certain small wares can be difficult to get stock from. Please reach out to [email protected] with any questions.
Can you have more than one ShipTo address for Vinyl?
You can only have one ShipTo address per order. If you wish to use more than one address, you must transmit separate orders.
Can I update an address on an open order?
To update an address after an order is placed, select the order you wish to update on the Orders. Please keep in mind after an order is shipped we cannot change the routing while in transit. You will get a notification when your oder is on it's way.