RETURN POLICY

Any purchase on our site is an agreement by the customer to abide by the policy below.

We have a 30-day return policy, which means you have 30 days after receiving your item(s) to make a return. After this period, we are unable to process a return.

To start a return, please contact us at [email protected]. Please state your order number, the item(s) you wish to return, and the reason for the return.

COFFEE + COFFEE APPLIANCES

Coffee Beans

Due to the perishable nature of coffee, we are unable to offer returns on any coffee purchased. However, if there is an issue with a coffee order you have recieved, we want to make it right. Please reach out [email protected] with any coffee quality questions or concerns so that we can work with you to resolve.


Coffee Equipment

Items should be returned in the original manufacturer's packaging with all parts and accessories.

Items should be returned in "Good" condition; Clean, functional, and free of dent's chips, smells, stains, defects, etc. Be gentle

Consumables (Filters, Cleaners, etc.) should be unopened.

All items should be returned within 30 days of delivery. Any shipping costs you paid will not be refunded. Items that require cleaning, new packaging, parts, or do not meet the requirements of the Return Policy, may carry a restocking fee of up to 20%. Refunds will be processed within 14 business days after the item has been received in our warehouse.

Return shipping is the responsibility of the customer. Feel free to choose the shipping-carrier that’s most convenient for you (UPS, USPS, FedEx, DHL, ect.). Please note: we recommend insuring your shipment to protect against loss or damage as we can't issue refunds for items that are damaged in transit.

VINYL + CDs + CASSETTES + ELECTRONICS

Defective/Damaged/Incorrect Item Policy

If an item arrives damaged, defective, or incorrect, please notify us at [email protected] as soon as possible after receiving your package so we can process a return for a replacement, depending on availability, or a return for a refund. Please do so within 30 days of receiving your order. Please reference your order number and the item(s) in question when contacting us. Please also include evidence of any damage/ fault. This will speed up the process. 

Most common damage/fault issues

• Scratches or scuffs that cause your needle to skip
• Excessive noise, whooshes, or pops
• Significant warpage
• Locked grooves that prevent the needle from advancing beyond a certain point
• Cracked Vinyl/CD or broken cassettes
• Seam splits (on the jackets or internal sleeves)
• Dinged or bent corners
• Miscellaneous print defects and other imperfections

Upon evidence of any issue, we will send you a printable pre-paid label via email for the item to be returned.

All damaged/faulty/incorrect items must be returned to us. A refund or replacement can only be processed if an item is returned to us. A refund or replacement is processed upon confirmation that a return has been sent. Free returns are provided for damaged/faulty/incorrect items but it is the customer's responsibility to return said item(s). It is therefore highly recommended to obtain and retain proof of return receipt from USPS. Without this proof of return, we may be unable to confirm that a customer has sent the return in certain situations.

Media Return Policy

To return media (i.e. Vinyl Records, Cassettes, CDs) for any reason other than damage, including unwanted items or items purchased by mistake, notify us as soon as possible after receiving your order at [email protected]

To be eligible for a return of an unwanted item, your item must be in the same condition that you received it and in its original packaging. No returns are accepted if the factory seal and/or wrapping is broken. This item must have been delivered within the return period (30 days).

All returns must be approved by our Customer Service team. A Return Authorization Number (RA#) is issued if you are eligible for a return. We cannot guarantee that any unauthorized returns will be accepted and processed. Therefore, it is important you contact us first regarding any return.

We will notify you once we’ve received and inspected your return. If approved, you will be notified via email and refunded on your original payment method. Refunds will only be processed upon our warehouse completing the return process. The return process can take up to 15 working days from our warehouse receiving a return. 

 **Please Note** We do not cover shipping on the return of unwanted items and original shipping costs are non-refundable for unwanted items.

Merchandise Return & Exchange Policy

Unfortunately, we do not accept returns on merchandise that has been personally worn, used, washed, or augmented.

If an item of merchandise is defective, damaged, incorrect, or does not fit upon receipt, please notify as soon as possible after receiving the item. Please do so within 30 days of receiving your order. You can contact us at [email protected]. From there we can find you a solution as fast as we can. 

Lost Mail

Please see our shipping policy for more information regarding lost mail declaration. A refund or replacement can only be processed once a package has reached the lost mail declaration point. No refund/replacement can be processed before this point. Please see our shipping policy for more information and feel free to contact us if you have any questions. 

Refunds

We will notify you via email of any refund. Please note, it may take a few business days for your bank or credit card company to process the refund into your account. 

APPAREL + HATS + MUGS

1. No returns or exchanges for change of mind, wrong size, or color mistakes, since each item is made on demand.
2.  Damaged or defective items are eligible for replacement or refund if reported within 30 days of delivery. Photographic proof is typically required, and the issue must be submitted via the [email protected] 
3.  For lost packages, contact [email protected] if the tracking shows no movement past the estimated delivery date—they may cover a replacement. 
4.  If a wrong item was sent because of a fulfillment error (e.g., incorrect design or color), Corky's covers a free replacement if reported with photos within 30 days.

5. Unfortunately, we do not accept returns on merchandise that has been personally worn, used, washed, or augmented.

   If an item of merchandise is defective, damaged, incorrect, or does not fit upon receipt, please notify as soon as possible after receiving the item. Please do so within 30 days of receiving your order. You can contact us at [email protected] From there we can find you a solution as fast as we can.

• Returns are generally processed within 10 business days upon receipt by the returns department. Please allow extra 3 business days for the refund to reflect in the account.
• The refund will be issued back to the original method of payment used when making this purchase.
• Allow 15 days upon receipt by the returns department to see the refund in your account.
• If you've been waiting for more than 15 days, then reach out to [email protected]

For any questions regarding your refund, please contact us at [email protected].