Coffee + Coffee Equipment ReturnsUpdated 4 months ago

Coffee Beans

Due to the perishable nature of coffee, we are unable to offer returns on any coffee purchased. However, if there is an issue with a coffee order you have recieved, we want to make it right. Please reach out [email protected] with any coffee quality questions or concerns so that we can work with you to resolve.


Coffee Equipment

Items should be returned in the original manufacturer's packaging with all parts and accessories.

Items should be returned in "Good" condition; Clean, functional, and free of dent's chips, smells, stains, defects, etc. Be gentle

Consumables (Filters, Cleaners, etc.) should be unopened.

All items should be returned within 30 days of delivery. Any shipping costs you paid will not be refunded. Items that require cleaning, new packaging, parts, or do not meet the requirements of the Return Policy, may carry a restocking fee of up to 20%. Refunds will be processed within 14 business days after the item has been received in our warehouse.

Return shipping is the responsibility of the customer. Feel free to choose the shipping-carrier that’s most convenient for you (UPS, USPS, FedEx, DHL, ect.). Please note: we recommend insuring your shipment to protect against loss or damage as we can't issue refunds for items that are damaged in transit.